Shipping policy

Shipping Policy

Last updated: 26 July 2026

Processing

Orders are processed within one business day. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email when your order is placed and a second email with tracking once it ships.

Delivery times

Delivery estimates begin once the order has shipped and do not include processing time. Estimates are provided by the carrier and are not guaranteed.

Shipping costs

Shipping costs are calculated at checkout and shown before you pay. Free shipping is applied automatically to qualifying orders.

Tracking

A tracking number is emailed when your order ships. Please allow up to 48 hours for tracking to update after you receive it.

Incorrect addresses

Please check your shipping address carefully. We are not responsible for orders delivered to an address entered incorrectly. If a parcel is returned to us as undeliverable we will contact you to arrange reshipment, which may incur an additional shipping charge.

Lost, delayed or damaged parcels

If your order has not arrived within a reasonable period after the estimated delivery date, contact us and we will open an enquiry with the carrier. If your order arrives damaged, contact us within 14 days with photographs and we will put it right.

Duties and taxes

International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are the responsibility of the recipient and are not included in the amount you pay us.

Contact

support@amberhealth.com