This privacy policy ("Privacy Policy") describes how AmberHealth and its owners and affiliates (collectively "Company," "our," "we," or "us") collect, use, disclose and protect information about you that you provide through the websites located at amberhealth.com (collectively, the "Site") or that we collect from your use of the Site.
This Privacy Policy applies only to information that is collected in connection with your use of the Site and any materials, information, products or services provided through the Site (collectively, the "Services"). It does not apply to any other offerings, products or services offered or provided by a third party. If you do not want us to collect, use or disclose information about you and your use of the Site or the Services as described in this Privacy Policy, then you should not use the Site or the Services. By using the Site or the Services, you are accepting the practices set out in this Privacy Policy and our Terms of Use.
California Residents: Please see our section relating to California residents below.
Colorado, Connecticut, Nevada, Virginia or Utah Residents: Please see our section relating to Other State residents below.
About the Site
The Site gathers several types of information from and about users of the Site, including medication information, geographic location and user preferences. Among other things, this allows the Site to:
- Check the prices of your medication at multiple pharmacies near you;
- Show you comparable prices for your medication using information received from third parties;
- Process your telehealth consultation and treatment requests;
- Coordinate prescription fulfillment and delivery; and
- Provide personalized health and wellness recommendations.
Categories of Information We Collect
The information we collect from or about you (collectively, "Your Information") allows us to provide our Services and helps us personalize and improve your experience on the Site. Depending on how you use the Site, we may collect the following categories of information directly from you:
- Personal Information: Your name, date of birth, address, email address, phone number and other demographic information.
- Medication Information: Information about medications you are seeking to fill, including medication names, dosage and your preferred pharmacy.
- Financial Information: Billing address, credit or debit card numbers, verification numbers and expiration dates. Please note that such information may be collected by third-party payment processors or vaulted.
- Health Information: Information about your past and present health conditions, weight, prescribed medications, pregnancy conditions, supplements and blood pressure.
- Transaction Information: Records of products or services you have purchased, medication name and pharmacy location.
- Location Information: Your geolocation data, zip code, region, city, street address, time zone, latitude and longitude information. Please note that we will not access precise geo-location information from your device, unless you grant the Site permission to do so.
- User Preferences: Your communication preferences and Site customization choices.
- Technical Data: Information about your device, system and application software, peripherals and other data related to your interactions with the Site.
- Device Information: Metadata and other information associated with or stored on your device.
We may also collect Your Information outside of the Site if you provide it to us through other means, including communications with our Customer Service team by phone or email.
When you use the Site, we automatically collect some categories of information from you, such as information about your use of the Site, including features used, content viewed, dates and times of interactions, and technical data about your device, including operating system, model, device identifier and IP address.
How We Use the Information We Collect
Information we collect about you may be used for the following purposes:
- Operating the Site, including to provide you the Services and Site features.
- To provide you the information and Services you request when you use the Site.
- To customize your experience when you use the Site, for example to provide you with interactive or personalized elements or provide you with content based on your interests, requests and location.
- Improve the Site and Services, including by developing new products and services, performing quality control activities or conducting research or analytics.
- Provide account management, patient care or customer service.
- Engaging in system maintenance.
- Deliver marketing communications, such as promotional materials, discount codes or advertisements, including materials and advertisements for Services offered by us and/or services and products offered by third parties that might be of interest to you.
- Communicate service-related or required notices about the Site to you, which may include communications by email or by text messages (i.e., SMS) at the mobile device number you provide us.
- Detect, prevent and respond to suspected fraud, intellectual property infringement, violations of our Terms of Use, violations of law or other misuse of the Site or Services.
- Perform data analytics, including to compile, synthesize, generate and analyze anonymous usage and other aggregated statistics and information.
When permitted by applicable law, we may also:
- Combine Your Information, or information that we collect from third parties, with other information maintained by us, and use that combined information for any of the above purposes.
- De-identify Your Information by removing information typically used to identify you and use that de-identified information for any purpose permitted by law.
How We Share Information We Collect
Your Information may be disclosed to the following third parties:
- Healthcare Providers: Telehealth service providers and their associated healthcare providers.
- Pharmacies: Pharmacies and other partners who help us provide the products or services available through the Site to you.
- Business Partners: Who may deliver marketing communications, promotional materials, advertisements or other information, including about other Services offered by us or services or products offered by third parties that may be of interest to you. You will be given the option to opt out of marketing messages.
- Legal Compliance: If required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us, (2) protect and defend our rights or property, or (3) to protect someone's safety.
- Corporate Transactions: Advisors, potential transactional partners or other third parties related to the consideration, negotiation or completion of a corporate change of control including a sale to, or merger with another entity.
- Service Providers: Who work on our behalf or partner with us to provide or improve the Site or Services or carry out activities on our behalf. Our service providers are required to agree to protect Your Information consistent with this Privacy Policy.
Your Protected Health Information
Although Company is not a "covered entity" under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, Company gathers unique information from you to enable a healthcare provider or pharmacy to provide certain services to you or make certain decisions regarding your health, as described in the sections above. This information may constitute certain health or personal information protected under applicable laws.
By using the Site and selecting to use our Services, you give your consent to Company and its third-party service providers to send and disclose to third-party professional entities and their medical providers all of Your Information so that you may receive the selected Services. Further, you consent to the delivery of Your Information to pharmacies, laboratories or other healthcare services companies as part of the coordination of desired fulfillment and payment for prescription medications and healthcare services recommended as part of the Telehealth Services (as that term is defined in the Terms of Use).
Certain provisions of HIPAA may apply with respect to "protected health information," ("PHI") as defined under HIPAA, that you provide to us or the labs, pharmacies, professional entities or healthcare providers. Any medical or health information that you provide may be subject to specific protections under applicable state laws (collectively, with PHI, "Protected Information") and will be used and disclosed only in accordance with such applicable laws.
Information Security
We take reasonable steps to protect your personal information, which is any information that identifies you or could reasonably be linked to you. We also use encryption technology, called Secure Sockets Layer (SSL), to help protect personal information in certain areas of our Site during transport across the Internet. The presence of SSL encryption may be indicated by https in the browser URL or the image of a closed lock or solid key in the browser window.
Unfortunately, there is always some risk that an unauthorized third party may find a way around our security measures. We cannot guarantee that the Internet or any other device or technical system will be 100% secure or error-free. We are not responsible for the security of information you transmit over networks that we do not control, including the Internet and wireless networks.
Your Choices
You may opt out of receiving marketing emails by using the unsubscribe information available in any marketing email, or by emailing us at support@amberhealth.com. To the extent that you use the Site, there are certain messages you may not opt out of receiving, such as non-promotional email messages about Services you have registered for or certain administrative, technical or safety notices about the Site or our Services.
The Site does not currently respond to "do not track" signals or other mechanisms that provide a method to opt out of the collection of information over time and across websites and online services you may use.
Information About Minors
The Site and the Services are intended for adults only and are not directed to, nor do we knowingly collect information from, individuals under the age of 18. If you become aware that your child or any individual under your care who is under the age of 18 has provided us with information without your consent, please contact us at support@amberhealth.com.
Links to Other Websites
Our Site may include links to external third-party websites and online services that are not under our control. We are not responsible for the collection, use and disclosure of Your Information on those websites and other online services provided by those third parties. We encourage you to review the privacy policies and terms of use of each website and other online service you visit.
Cookies and Similar Tools
We use cookies to collect, store and sometimes track information from your computer or mobile device automatically for statistical purposes to improve the Site. If you use our Site, we will use a cookie, web beacons and other similar technologies on our website to save your settings and to provide customizable and personalized services.
A cookie is a unique numeric code that we transfer to your computer that lets us know your location, the information visited while on our website and the third-party websites you visited before accessing our website. Web beacons are small pieces of code placed on our website that allow us to obtain information about website usage.
If you prefer not to receive cookies from the Site, then set your browser to refuse all cookies from any websites that you may visit. This will provide you with more control over the acceptance of cookies on your computer. However, it is possibility that some portions of the Site will not function properly or may perform more slowly. By using our Site and not disabling cookies, you consent to their use.
Retention
We will retain your personal information in accordance with our record retention policies and as permitted by applicable law unless you instruct us to remove it by contacting us at support@amberhealth.com. We will also retain your personal information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
Access from Outside the United States
If you access the Site from outside the United States, please be aware that personal information may be transferred to, stored in and processed in the United States. Certain governmental authorities may not consider the level of protection of personal information in the United States to be equivalent to that required in other jurisdictions.
Additional Terms Applicable to California Residents
Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to request information about how and to whom we disclose certain categories of your personal information for their direct marketing purposes, once per calendar year. You can make this request to us via email at: support@amberhealth.com
Information We Collect
We have collected the following categories of personal information from consumers within the last twelve (12) months:
| Category | Examples |
|---|---|
| A. Identifiers and Contact Information | Your name, postal address, telephone number or email address. |
| B. Medical and Financial Information | Your credit card, debit card or health plan. |
| C. Protected Classifications | Age, gender, race, medical condition, disability. |
| D. Commercial Information | Records of products or services you have purchased. |
| E. Internet or Similar Network Activity | Browsing history, search history, or your interaction with the Website. |
| F. Geolocation Data | Your physical location or movements. |
Use of Personal Information
We use this personal information for one or more of the following business purposes:
- To provide our products and services, such as to process drug claims and for fulfilling orders.
- To provide patient care and customer service, such as to respond to inquiries and requests, verify your identity, and maintain your account.
- To analyze use of our Site and Services as well as customize and improve them.
- For marketing, such as to provide you with email alerts about products or services offered by us and/or third parties that may be of interest to you.
- To maintain the security of our products, services and systems, such as detecting security breaches or fraudulent activity.
- To keep our website and other services functioning properly, such as debugging and fixing errors.
- To comply with our legal obligations.
- To protect our rights, property, and safety or the rights, property, and safety of others.
We do not sell your personal information.
Sharing of Personal Information
We may share personal information we collect with third parties for a business purpose, such as to pharmacies that fill your prescriptions, marketing partners, advertising networks, clients that sponsor discount cards and service providers that helps us operate or provide our services.
| Category | Third Parties |
|---|---|
| A. Identifiers and Contact Information | Service providers; Pharmacies and other health care providers; Product providers and distributors; Marketing partners |
| B. Medical and Financial Information | Service providers; Pharmacies and other health care providers; Product providers and distributors |
| C. Protected Classifications | Service providers; Pharmacies and other health care providers |
| D. Commercial Information | Service providers |
| E. Internet or Similar Network Activity | Service providers |
| F. Geolocation Data | Service providers |
Your Rights and Choices
Right to Know
You have the right to know, subject to certain exceptions, the following about the personal information we collected about you over the past 12 months:
- The categories of the personal information;
- The categories of sources of the personal information;
- The business or commercial purpose for collecting that personal information;
- The categories of personal information shared for a business purpose; and
- The categories of third parties with whom the personal information is shared.
Right to Delete
You have the right to request that we delete the personal information that we collected from you, subject to certain exceptions.
Right to Opt-Out of the Sale of Personal Information
You have the right to opt-out of the sale of your personal information. We do not sell personal information.
The Right to Non-Discrimination
You have the right not to be discriminated against for exercising these rights.
Submitting Requests
You may submit a request to know or delete by emailing us at support@amberhealth.com. To process your request, we must be able to verify your identity so that we know whether the person making the request is the person about whom we collected the personal information.
Additional Terms for Other State Residents
Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:
- Confirm whether we process their Personal Information;
- Access and delete certain Personal Information;
- Data portability;
- Opt-out of personal data processing for targeted advertising and sales.
Colorado, Connecticut, and Virginia also provide their state residents with rights to:
- Correct inaccuracies in Your Information, taking into account the information's nature processing purpose;
- Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
Nevada provides its residents with a limited right to opt-out of certain sales of Your Information. Company does not sell Your Information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law.
To exercise your state-specific privacy rights, please contact us at support@amberhealth.com
Changes and Updates
We may make changes to our Privacy Policy from time to time. When we do so, we will post the revised Privacy Policy on our Site and change the "last updated" date. Please check the "last updated" date at the top of this page to determine if the policy has been modified since you last reviewed it. Your continued use of the Site after that date means you agree to this Privacy Policy and any updates.
We may change this Privacy Policy at any time, as set forth herein, but we will not use personal information that we have already collected for a new purpose that is materially different from those stated in our Privacy Policy at the time that personal information was collected without first obtaining your explicit consent to use it for the new purpose.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Last Updated: December 2024